At Two Way Street, we’re passionate about creating a world where everyone can communicate with confidence.
Imagine navigating daily life when the world around you isn’t built with your communication in mind. That’s the daily experience for more than 1.2 million Australians living with communication disability.
We believe inclusive communication is more than just a tick box. It is the key to dignity, independence and connection. We are proud to support organisations taking steps – big and small – toward creating environments where everyone can feel included and confident communicating. And when large organisations like Uniting Communities and SA Water prioritise accessible communication, we see just how powerful this can be.
In the latest Unite Magazine (Autumn 2025, pages 10-12), Uniting Communities shared their story in ‘The Power of Being Heard’, a feature article that brings inclusive communication to life through powerful stories and heartfelt short film ‘It Takes Two’.
The film captures real experiences from aged care residents, volunteers, and staff living with hearing loss, dementia, vision impairment, and culturally and linguistically diverse backgrounds. The message is clear: small communication barriers can have a big impact—but so can thoughtful, inclusive strategies.
“When people feel heard, they feel valued – and that’s where real change begins.” Unite Magazine, Autumn 2025
Two Way Street has proudly partnered with Uniting Communities to guide several of their sites through the Communication Access Accreditation process. This means staff are trained in inclusive communication strategies, environments are adapted to meet different needs, and resources are in place to support everyone to understand and be understood.
When a site earns the Communication Access Symbol, it signals a genuine commitment to breaking down communication barriers—not just for customers or residents, but for every single interaction.
👉 Read the article (pages 10–12)
📽️ Watch the video
Inclusive communication isn’t limited to specific settings, it’s needed everywhere that people connect. SA Water’s efforts show how thoughtful universal design and inclusive service delivery make an impact.
Through their ‘Wider World’ program, SA Water identified key barriers faced by customers with disability, older Australians, and people experiencing digital or language exclusion. Their response included customised communication boards developed by Two Way Street to support customers during essential works, as well as easy read materials and accessible visitor guides.
📽️ See the communication boards in action
Adding a communication board to a customer service point, creating an easy-to-read resource, or training staff on how to support people with different communication needs are all small steps that can make a big difference. They show customers, clients, and the wider community that you’re actively creating a space where everyone is welcomed, can understand and be understood.
Inclusive communication isn’t about flashy tech or complex systems. Often, it’s about slowing down, using plain English, offering visual support, and genuinely listening. And when these strategies are embedded across an organisation, everyone benefits.
Whether you’re a council, service provider, community group or customer-facing business, you have the power to make communication accessible for everyone. And at Two Way Street, we make that journey achievable.
We can work with you to:
When you take steps toward communication access, you’re telling your community: “You’re welcome here. We’ll meet you where you are.”
And that’s where real inclusion begins.
It takes intention.
It takes care.
It Takes Two.
We’re incredibly grateful to Uniting Communities and SA Water for sharing the inspiring work they are doing, and reinforcing the importance of breaking down communication barriers across all settings. This work is a great example of how thoughtful design and genuine commitment can remove barriers and create environments where everyone can participate.
If you’re ready to take steps toward inclusive communication, we’d love to help. You don’t have to do it all at once – but you can start today.
Let’s talk about what’s possible for your organisation. Connect with us:
🌏 – https://twowaystreet.com.au/contact/
📞 – 0434 266 237
✉️ – [email protected]
Find out more about what Communication Access means, why it is important and how you can become certified here: Communication Access