Two Way Street is committed to protecting the privacy of personal information we collect and hold about individuals.
Two Way Street complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other privacy laws that govern how private sector health service providers like Two Way Street handle your personal information (including your health information), and Speech Pathology Australia’s Code of Ethics (2020).
Two Way Street is an independent practice operating as an incorporated company registered as Two Way Street Communication Pty Ltd.
2.1 Two Way Street’s Legal Obligations
In order to provide you with the service you have requested Two Way Street will need to collect and use your personal information. If you provide incomplete or inaccurate information to us or withhold personal and health information from us we may not be able to provide you with the services you are seeking.
2.2 What information does Two Way Street collect?
We will only collect the information we need for the particular function or activity we are carrying out.
We collect information from you that is necessary to provide you with your requested services and to manage our relationship with you. The information we collect includes: your name, date of birth, address, health fund details, National Disability Insurance Scheme (NDIS) details (such as member number, plan details relevant to our service) and information about your health history and family history. We require this information to assist the therapist to diagnose and treat you.
2.3 How does Two Way Street collect health information?
We will usually collect your health information directly from you. Sometimes, we may need to collect information about you from a third party (such as a relative or another health service provider) however we will acquire your consent to do so in these cases.
2.4 How does Two Way Street use your information?
Two Way Street uses your personal information for the purpose you have given the information to us. We will use your information to provide services to you, to manage our relationship with you and to
contact you in relation to matters concerning your care. We may also use your information for other purposes permitted under the Privacy Act 1988.
Who might we disclose your information to?
We may disclose your information to the following people:
(a) disclosure to other health professionals involved in your treatment
Your personal information will generally only be used by the service provider involved in your care, however on occasion your care may be provided by a number of health professionals (for example., speech pathologist, occupational therapist and/or psychologist) working or consulting together. We may disclose your information to these health professionals as part of the process of providing your care and to other health professionals involved in your care.
(b) the referrer
Two Way Street will usually send a summary of services to the referrer (i.e., your medical practitioner) as required by Medicare or other agencies at the end of your funded visits or at other times, as required for your care.
If you do not wish us to provide a copy of your summary to the referrer you must let us know. Also, if the referrer’s details have changed please let us know.
(c) parent, guardian or legal representative
With your consent or implied consent we may provide information about your condition to your parent, guardian or to a legal representative for you.
Other uses and disclosures
In order to provide the best possible environment in which to treat you, we may also use or disclose your personal and health information where necessary for:
(f) Other uses with your consent
With your consent we may also use your information for other purposes such as including you on a marketing mail list or research. Please note, however, that unless you provide us with your express consent for this purpose, we will not use your information in this way. We will not disclose your personal information to any individual who is outside Australia.
2.5 Access to and correction of your health information
You have a right to access the personal and health information that we hold about you. You can also request an amendment to your personal and health information should you believe that it is inaccurate.
If we do not agree to change your medical record/personal information in accordance with your request, we will permit you to make a statement of the requested changes and we will enclose this with your record.
Should you wish to obtain access to or request changes to your health record you can ask for our Privacy Officer (see details below) who can give you more detailed information about Two Way Street’s access and correction procedure.
Please note that Two Way Street may recover reasonable costs associated with supplying this information to you.
2.6 Data Quality
Two Way Street will take reasonable steps to ensure that your personal information which we may collect, use or disclose is accurate, complete and up-to-date.
2.7 Data Security
Two Way Street will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect your privacy.
Two Way Street will destroy or permanently de-identify any of your information which is in its possession or control and which is no longer needed for the purpose for which it was collected provided Two Way Street is not required under an Australian law or court/tribunal or otherwise to retain the information.
2.8 What to do if you have a complaint about privacy issues
(b) Two Way Street does not agree to provide you with access to your personal information; or
(c) you have or a complaint about our information handling practices,
You can lodge a complaint with or contact our Privacy Officer on the details below. We will promptly review your complaint and provide a response to you.
2.9 How to contact us if you have a complaint about privacy issues
By letter: Privacy Officer, Two Way Street, 662 Goodwood Rd, Daw Park SA 5041
By email: firstname.lastname@example.org
By telephone: 0434 266 237
Please see our complaints handling policy for further information.
When you use our website, we do not attempt to identify you as an individual user and we will not collect personal information about you unless you specifically provide this to us.
Sometimes, we may collect your personal information if you choose to provide this to us via an online form or by email, for example, if you:
When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:
Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our web-site.
A “cookie” is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type.
The Two Way Street website uses both persistent and session cookies to improve readability and user-friendliness.
Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You may be able to configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the Two Way Street website and other websites may be lost.
For more information about cookies, please visit https://www.allaboutcookies.org/
3.3 Links to third party websites
We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.
3.4 Use and disclosure
Reviewed: January 2021