The person, their community, their people and individual services

Our servicers are guided by a holistic approach that considers the individual at the centre of their ecosystem.

We consider how we can enable individuals across three areas of impact:

  • Individual services, tailored to address the specific communication needs of each person
  • Their people, referring to the network of family, friends, paid providers and others who build capacity, knowledge and skills to enable successful interactions
  • Their community, ensuring that policies and accessibility are in place to support inclusion and opportunity

By addressing all of these areas and the interface between them, we empower autonomy, belonging, connection and opportunity.

AAC parent with child looking at AAC devices

How does this approach help?

Ongoing discussions and regular reviews empower clients to make informed decisions about services, aligning with their immediate needs and long-term goals.

Two Way Street clients and their people:

  • have clear expectations of Two Way Street services and can easily find the latest information
  • know how their individual goals contribute to meaningful outcomes and work together to achieve them
  • share in review processes to allow for consistent documentation, ensuring short-term strategies never lose sight of long-term goals
  • are actively involved in the therapy process, engaging in meaningful participation
  • feel confident that Two Way Street responsibly and effectively applies services using information and evidence-based reporting for NDIS requirements, and continually evaluate the impact of interventions
  • introduce Two Way Street to their wider networks for shared understanding of communication goals
  • adopt a ‘culture of progress’ by celebrating positive outcomes, having a significant impact on motivation and action by others

Annual Review Process

To provide thorough preparation, assessment and follow-up, we allocate up to five hours per year to this annual review process. We will meet with you to review the ROCC Assessment together, document progress and plan appropriately. Using insights from the ROCC, we then create a personalised Communication Action Plan (CAP), working together to plan next steps. Collaborative planning for services enables us to maximise the effectiveness of your NDIS funding and ensures every person receives the attention and care they deserve. Find full information about how we charge for services in your Service Agreement with Two Way Street.

 

What is the ROCC Assessment Tool?

The Roadmap of Communicative Competence (ROCC) is a tool we use to create a personal communication roadmap for each client. It’s how we check-in on their communication journey, celebrate strengths, recognise the progress made and discover new areas for growth. When we meet, we’ll talk about what’s going well, what you’ve been working on and which skills you’d like to explore next. Using information from the ROCC, we can track progress over time and create a shared understanding for everyone on the team.

What is a Communication Action Plan (CAP)?

The Communication Action Plan is a dynamic document that guides our work together towards meaningful communication goals. It’s like a fitness plan for better health, or a business plan for a new organisation. Using information from the ROCC, we outline specific communication goals and the tools, strategies and actions needed to achieve real outcomes. The CAP enables accountability for NDIS requirements, showing how each step we take aligns with broader goals for communication and self-determination.

Speech therapist with clients in a park using AAC chat cushions to talk

How does this approach help?

Ongoing discussions and regular reviews empower clients to make informed decisions about services, aligning with their immediate needs and long-term goals.

Two Way Street clients and their people:

  • have clear expectations of Two Way Street services and can easily find the latest information
  • know how their individual goals contribute to meaningful outcomes and work together to achieve them
  • share in review processes to allow for consistent documentation, ensuring short-term strategies never lose sight of long-term goals
  • are actively involved in the therapy process, engaging in meaningful participation
  • feel confident that Two Way Street responsibly and effectively applies services using information and evidence-based reporting for NDIS requirements, and continually evaluate the impact of interventions
  • introduce Two Way Street to their wider networks for shared understanding of communication goals
  • adopt a ‘culture of progress’ by celebrating positive outcomes, having a significant impact on motivation and action by others

Frequently Asked Questions

Why review the ROCC and CAP annually?

Regular reviews ensure our services remain relevant and aligned with evolving communication needs. This means our services are based on current information, progress and new goals. They also enable us to identify and celebrate wins along the way, keeping motivation high and long-term success in sight.

How am I charged for the ROCC and CAP?

Please review your Two Way Street Service Agreement for full details on how we charge. We allocate up to 5 hours of time for thorough planning and accurate assessment using the ROCC and CAP. Rest assured, these hours do not need to be used all at once and will be planned in collaboration with you. We may be able to use time in current sessions and will ensure any additional time that may be required aligns with your current plan arrangements. Your Speech Pathologist will be in touch to discuss the best timing for you, and next steps.

How does Two Way Street ensure that NDIS funds and therapy time are used effectively?

We are committed to value and accountability in how therapy funds are allocated and provide services with a clear purpose. By using tools like the ROCC and CAP, we ensure that services are focused on specific goals, based on information and evidence. It means that all the time we spend, either in-person or non-face-to-face, is optimised and purposeful. At your next plan review, we’ll be able to provide clear documentation that demonstrates the value of our services and the meaningful outcomes we deliver.

Why is collaboration such an important part of the Two Way Street process?

We believe that communication success comes through partnerships. It’s crucial that our services are a two way street with clients and their people so that everyone has a shared understanding of the information collected, therapy goals, next steps and long term outcomes. We may not know each client’s path in life, but we can empower them with the communication and self-determination skills to shape it how they want. Sometimes it takes time and sometimes it feels hard, but it’s definitely worth it.

How does Two Way Street ensure that NDIS funds and therapy time are used effectively?

We are committed to value and accountability in how therapy funds are allocated and provide services with a clear purpose. By using tools like the ROCC and CAP, we ensure that services are focused on specific goals, based on information and evidence. It means that all the time we spend, either in-person or non-face-to-face, is optimised and purposeful. At your next plan review, we’ll be able to provide clear documentation that demonstrates the value of our services and the meaningful outcomes we deliver.

Why is collaboration such an important part of the Two Way Street process?

We believe that communication success comes through partnerships. It’s crucial that our services are a two way street with clients and their people so that everyone has a shared understanding of the information collected, therapy goals, next steps and long term outcomes. We may not know each client’s path in life, but we can empower them with the communication and self-determination skills to shape it how they want. Sometimes it takes time and sometimes it feels hard, but it’s definitely worth it.